Social Dynamics and Communication Skills
Communication may be a two-way process that permits you to exchange your thoughts, notions, and opinions with one another. Communication has now become imperative to achieve the planet of business. Social dynamics like conferences, interviews and even conversations during networking involve excellent communication skills.
Often, it is true that one who reads can write well. Similarly, one who may be a good listener tends to be an honest communicator. Communication is not a necessity within the 21st century, it is a skill. Several sorts of communication skills are vital for social dynamics which are jotted down.
First of all, it allows us to understand what does Social Dynamics mean? We will say that it’s the behavior of an individual that is a result of his/her various interactions with individuals, group members, neighbors, other interactions on social media, etc. Social dynamics specialize in individual behavior and its impact on individuals. In other words, social dynamics may be a process during which people evolve to become more intelligent and responsible, resulting in having a healthy social life without the impact of egoism or grudges.
Now, how does one or how are you able to influence Social Dynamics, or how does your communication skill influence people or society around you?
Now that we all know what social dynamics entail, we would like to deal with the elephant within the room, which is that the individual’s communication skills. there’s no singular way of communication that works for each scenario in life; we must learn to adapt to different situations in order that we will effectively express our thoughts and wishes . Not everyone can alter their communication during a way that reflects the acceptable dynamics of the social behavior happening around them. It might be because some people have trouble learning on social cues or it might be that others simply just don’t care, but so as to be a neighborhood of society, one must find out how to “fit in.” Some ways to assist identify social dynamics is to be an honest listener, do some reading so you’ve got knowledge about various topics and an excellent vocabulary, concentrate to the visual communication of individuals within the group, and lastly, once you are analyzing the scenario, concentrate to what seems to be the “norms” of your surroundings.
When communicating, i prefer to follow the 7 C’s principle: Completeness, Concreteness, Courtesy, Correctness, Clarity, Consideration, and Conciseness. Together, these principles cause a transparent , simple, and well-structured message for the receiving audience, which is that the ultimate goal of communication. you would like your message to be clear and brief but have enough information, so you don’t promote confusion.
- Many language historians believe that writing developed as a means of communicating business matters.
- Archaeological evidences show numerals and letters written on products and goods traded by ancient tribes.
- For centuries, writing appears to have been limited to commercial and administrative purposes.
- Wills lists a few books of literature. Even Bible and other religious books are rare, although some researchers believe that the priests first developed writing.
- Business accounts show that merchants were the first to use written symbols for trade and keeping accounts.
- The ancient East and West depended heavily on oral communication: Oral Tradition.
- In ancient Greece and Rome, it was necessary to communicate when dealing with matters in government assemblies and law courts.
- During Medieval and Renaissance period, the oral tradition continued.
- Printing Press leads to the development of writing as a permanent record.
In China, the bureaucratic traditions highly esteemed oral communication.
How can you improve communication power?
Hearing refers to the sounds that enter your ears. It is a physical process that, provided you do not have any hearing problems, happens automatically. Listening, however, requires more than that. It requires focus and concentrated effort, both mental and sometimes physical as well. Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. In other words, it means being aware of both verbal and non-verbal messages. Your ability to listen effectively depends on the degree to which you perceive and understand these messages.
Listening is not a passive process. In fact, the listener can, and should, be at least as engaged in the process as the speaker. The phrase ‘active listening’ is used to describe this process of being fully involved. Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood. As a result, communication breaks down and the sender of the message can easily become frustrated or irritated. There is hardly any point in someone talking if no-one listens to what is being said. Listening is half of oral communication, and it is a skill that needs to be practiced and taken equally as seriously as speaking and writing. All effective leaders and managers realize the importance of acquiring good listening skills, so if you aim to climb the ladder of success this is something you need to take seriously.
Communication channels include face-to-face communication, broadcast media, mobile channels, transmission and written language
Vertical communication moves between individuals at different levels in an organization. This is probably the most frequent form of communication. Sometimes messages are sent from the CEO to all employees or from a department head to all employees in his or her department only. Generally, vertical communication follows the ‘chain of command’, i.e. the reporting lines that are reflected on a company’s organization chart. This means that a manager sends messages downward to those under his or her immediate supervision. Similarly, employees send messages upward to their immediate superior.
Vertical communication uses both oral and written method to fulfill the objective of communication. It can use oral communication like face to face or telephonic conversation, meeting, seminars etc.; while, letters, memos, notices, reports, and other written documents are used for written communication.
Horizontal communication occurs between people of the same status–sales staff, departmental heads, directors, supervisors, etc. The senders and receivers can be in the same department or in different units. The common link is their need to cooperate and share. Messages that flow horizontally typically involve the exchange of information or data that is necessary to complete routine tasks. For example, if sales manager communicates with human resources manager or purchase manager and the like then it is horizontal communication. Horizontal communication can produce a higher quality of information exchange since it occurs directly between people working in the same environment.The information can be communicated during face-to-face discussions, via telephone, or through written correspondence.
Diagonal communication takes place between people who work in different departments and at different levels within an organization. Very often tasks frequently arise that involve more than one department, and there may be no obvious line of authority. So, information flowing neither vertically nor horizontally but in a zigzag way is called diagonal communication.
Very often diagonal communication involves committees, teams or task forces that are created to solve problems or complete special projects. For example, diagonal communication could involve higher level management communicating to lower level management a shift in organizational objectives, as well as the ensuing dialog about how best to achieve the new goals. Diagonal communication often relies largely on cooperation, goodwill and respect between the parties concerned.
In organizations and corporate circles, grapevine can be broadly assumed as a channel of business and social communication. It is called so because, like a vine which has the flexibility to reach and permeate all levels of a solid structure, it stretches throughout the organization in all directions irrespective of the hierarchy levels.
The grapevine consists basically of rumors and gossip and travels from person to person during breaks, lunch and in after-work gatherings. It can bypass security because of its ability to cross over organizational lines. The grapevine functions best in situations where formal communication is poor, yet it is a natural part of human behavior.
Internal business communication that moves through the grapevine spreads throughout the organization in a random, undocumented manner and is open to constant change with individual interpretation which is not unlike ‘CHINESE WHISPERS’. Although unstable, the grapevine carries some importance to internal business communication because, for origination of a rumor, there exists some credibility in the subject matter. In other words, there is no smoke without a spark which, in turn, ignites the fire.
The grapevine is a vehicle for distortions of the truth, rumor and gossip. An active grapevine can cause much damage to an organization by spreading incomplete, false or exaggerated information. It results in low morale, cynicism, fear and an unsettled workforce. Although the grapevine may never be completely eradicated, management should take steps to reduce its influence by considering careful ways in which information is communicated, particularly in times of uncertainty within the organization. The confidence of an organization’s employees is vitally important, and adequate and accurate information should always be made available to the people concerned at the earliest possible opportunity, through the correct channels.
As you move forward in life to bigger and better things, I hope this knowledge about social dynamics and communication skills will make you better prepared and attentive when put in a different social environment than what you’re used to!